Six Implementation Questions Customers Always Ask

February 22, 2016 Rebecca Tonks

 

Purchasing a WMS is a business investment that PathGuide customers take very seriously. Any warehouse upgrade involves a number of necessary changes to work processes, and a WMS is no exception. Customers can sometimes become intimidated if they get too caught up worrying about the implementation and assuming that these changes will be difficult.

But that’s simply not the case. With the proper training and staff buy-in, a WMS install doesn’t need to be an arduous process. To address some of the most common concerns, here is a list of popular questions from new WMS customers, and how we answer them:

  • How long is this going to take? It can take anywhere from four to nine months, depending on the warehouse’s specifics and how well the company has prepared for a rollout. An internal champion who works closely with us for troubleshooting and scheduled employee training can help a new customer go live much more quickly.
  • How will Latitude interface with our business system? Will we have to change anything? Probably not. Latitude integrates with all major ERP systems including SAP, Oracle, Epicor, Microsoft Dynamics, and Infor.
  • How do we set up a RF network in our warehouse? How many access points will we need? What about better servers or higher network speeds? A PathGuide engineer will visit a new customer’s warehouse and do a complete walkthrough to determine exactly how the customer operates and what its needs are. They will handle technical problems like this.
  • How does training take place? We usually bring customer representatives to our Seattle office and let them practice with Latitude in our mock “warehouse” training room. We’ll also send PathGuide engineers to conduct on-site trainings, and we encourage customers to follow up with their own hands-on training.
  • Can we get Latitude to do _______? The answer is almost always yes. Latitude is highly customizable and we can usually modify it to fit the customer’s exact needs.
  • Can we get documentation or checklists for all of this? Of course! We want to make the tools in Latitude WMS as easy to use and accessible as possible.

Implementation can seem intimidating if you look at it in its entirety, but it isn’t as difficult as most people believe at first. That’s why it’s our job to break the process down into manageable chunks and help our customers get through the implementation one step at a time. This personal touch helps our customers feels more secure and leads to a smoother rollout – and that’s better for everyone.

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