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PathGuide Technologies ● 22745 29 th Drive SE, Suite #150, Bothell, WA 98021 ● www.pathguide.com ● clientservices@pathguide.com Even if we see half the savings presented to us, the ROI timeline on this project is around two years. One distributor shared, "The solution we had required so much inventory movement— and a WMS reduces that amount of movement. That allows us to move the product quicker, not only saving a bunch of time but also getting to the end result a lot quicker. This means that we can have the same number of staff conquering more, or maybe less staff achieving the same amount as we're already doing." For many distributors, speed and accuracy separate them from the competition. It's difficult to deliver on those differentiators without a WMS. ERP System Integration Seamless integration with existing ERP systems is another critical consideration for distributors when selecting a WMS as it ensures cohesive data management to improve decision-making and operational flow. One respondent pointed out, "Yes, it definitely was a factor and one of the reasons we started looking at a bolt-on WMS. When you have access to others in the same user community who speak convincingly about their WMS vendor, confidence levels grow." Selecting a WMS with a strong reputation among ERP system users was also noted as being important to distributors. After all, a WMS that integrates well with an existing ERP system can enhance overall business processes to provide a unified system that improves data accuracy and operational efficiency. In another instance, a distribution center had concerns regarding the interface with their existing ERP system. This was mainly due to the complex nature of their eCommerce operations, which involved advanced material handling equipment like carousels, a dimensioning system, and more. Finding a WMS provider that had prior experience with their legacy ERP system helped ease these concerns. Customer Support and Reliability One topic that may surprise some is the WMS provider's reputation for excellent customer support and reliability can be a decisive factor for distributors. As noted in my interviews, having a supportive and experienced team made a significant difference. For example, the distributors I spoke with called out the importance of timely responses and expert guidance, which highlights the reliability and effectiveness of support services. Sometimes that even means going the extra mile and meeting a customer face-to-face. One distributor said, "We are a private, family-owned company, and we value all our relationships with vendors, manufacturers, and customers. Meeting someone in person can give you better insight into their demeanor and intentions."

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